Siblings Pet Care

Our Terms and Conditions

Please click the below Terms and Conditions, this will need thoroughly reading, completing and signing before returning to us.

 

Our Pet Care Agreement

Please click the below agreement, this will need thoroughly reading, completing and signing before returning to us.

 

Veterinary Release Form

Please click the below Vet Release Form, this will need thoroughly reading, completing and signing before returning to us.

Once we have received the three completed forms back we can begin caring for your pets. Hard copies are available if you cannot print please just contact us to arrange this.

 

Cookies Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. Should you prefer to disable cookies on this site and on others, the most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the section relating to cookies which offers guidance for all modern browsers

 

Privacy Policy/GDPR

The EU General Data Protection Regulations (GDPR) requires all companies to treat personal information collected or handled securely and maintain accurate records as to how we collect and process your personal data through the use of our website www.siblingspetcare.com including any information you may provide through our website if you purchase any products or submit a contact form.

By providing us with your data, you warrant to us that you are over the age of 13.

Phoebe Picard is the General Partner for Siblings Pet Care and acts as the data controller and is responsible for your personal data, any queries in relation to this should be made in writing to info@siblingspetcare.com.

Our Contact details:

Full Business Name: Siblings Pet Care
Email Address: info@siblingspetcare.com
Area: Thorpe Willoughby, Selby, UK.
Contact Number: 07999690524

If you are unhappy with any aspect of how we collect and use your data you are within your rights to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would however appreciate it if you could contact us in the first instance to enable us the opportunity to resolve your complaint.

It is important that the information we hold for you is kept up to date at all times, so please advise us of any changes.

What Data Do We Collect?

Personal data (PI) means any information capable of identifying an individual. It does not include anonymised data.

We may process certain types of personal data about you, as follows:

  • Identity Data – may include your first, maiden and last names, username, marital status, title, date of birth and gender.

  • Contact Data – may include your billing address, delivery address, email address and telephone numbers.

  • Financial Data – may include invoicing information

  • Transaction Data – may include details about payments between us and other details of purchases made by you

  • Marketing and Communications Data – may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.

We may also process Aggregated Data from your personal data, but this data does not reveal your identity and as such in itself is not personal data.

Sensitive Data

We do not collect any sensitive data about you. Sensitive data refers to data that can include details about your race, ethnicity, religious/philosophical beliefs, sexual orientation, political views, health data and criminal convictions/offences.

How Do We Collect Your Personal Data?

  • Direct Interactions – you may provide data by filling in our contact form, postal communications, email, SMS (to any number we are contacted on), messaging apps (such as whatsapp or social media), social media and any other way you choose to correspond with us.

  • Dog Walking

  • Pet Sitting

  • Feedback

  • Automated technologies or interactions – due to you using our site, we may automatically collect technical data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive technical data about you if you visit other websites that use our cookies, please see above cookie policies should you wish for further details in this regard.

  • Analytics providers, such as, Google based outside the EU

  • Advertising networks such as Amazon or eBay

  • Search information providers

Email Links

If you email us directly, or any form of mail link, it will depend on your email provider as to whether the email contents may or may not be encrypted from the point at which it leaves your computer, until it reaches your email provider or in some cases, until it reaches us. We have no control over this, but most popular email providers do provide end-to-end encryption.

How We Use Your Personal Data

We will only ever use your personal data when legally permitted. The most common uses of your personal data are:

  • Where we need to perform the contract between us

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests

  • Where we need to comply with a legal or regulatory obligation.

How is Your Information Used?

Collecting data helps us to understand what you are looking for, which in turn enables us to provide a higher level of service and improvement of our products and services, particularly for the following reasons:

  • To contact you in response to a specific enquiry or request

  • To collect payments and send invoices/statements

  • To discuss an order you have made through us or one of our third party pages

  • To supply products and services

  • To notify you of any changes to our policies

  • To contact you in relation to past, present, and future services, sales, and products.

Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish for any further details in this regard, please contact us using the above listed contact details.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

Disclosure of Sensitive Data

We may have to share your personal data with the parties set out below:

  • Service providers who provide IT and system administration services

  • Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance and accounting services

  • HM Revenue & Customs, regulators and other authorities based in the UK and other relevant jurisdictions who require reporting of processing activities in certain circumstances.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat in accordance with the law.

Data Security

We have put in place appropriate security measure to prevent your personal data from being accidentally lost, used or accessed on an unauthorised way, altered or disclosed. We also limit who has access to your personal data and only supply such information on a need to know basis.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purpose of satisfying any legal, accounting or reporting requirements.

By law we have to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers for tax purposes.

All unwanted information will be shredded.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Your rights can be viewed at www.ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Third Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit

Review of This Policy

This policy will be reviewed regularly and amended as and when required, we may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

 
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